I am always impressed by the service I get from your company. I especially like doing business with Vallori. She shops for what is the best value for me. She’s great. You are smart to have somebody like that on your staff. Great service from a great company.
Gary B. - Duncanville, TX
Esther provided great service for my insurance needs during my transition to San Antonio. She was attentive, timely and provided a great product at an even better price. Based on that experience, I whole heartedly recommend her!
Jesse Rincones, J.D. - San Antonio, TX
Esther is a very detailed and service oriented. I highly recommend her.
Darren Hooker - North Richland Hills, TX
They are always willing to help and answer any questions I may have. They always make sure I'm getting the best rates and in the right policy for me. Their honesty is what keeps me as a client.
D Torres - Lubbock, TX
Vallori provided us with P&C quotes and options, which we did purchase through Progressive. She was very patient with me and the questions I had. I wanted you to know that working with Vallori was the best customer service experience I have received in a very long time from ANY firm. She is delightful, efficient, timely and professional. It is simply nice to do business with her on the other end of the phone and computer!
Lanette S. - Roanoke, TX
Hello, I just wanted to send you a brief email to let you know what a wonderful employee you have in Vallori. We have had a policy for many years and she has been our representative all that time. She has always been helpful, professional, friendly and honest in all our dealings with her. In my view, insurance is a dubious necessity, boring and dull; I must also admit that I'm not very knowledgeable. She has taken the time every time we've talked to explain and make sure I understood all the aspects of what I was wanting to accomplish. I'm very grateful to her. I have a feeling that you're aware of all I've said but I wanted to take this opportunity to express how terrific I think she is. Thank you.
Ann C. - Fort Worth, TX
I'm sure you are aware of how well Vallori excels as an insurance agent at Texas American Insurers but I'd still like to share my own experience with you. About 4 years ago, I purchased a new home from Lennar which offered homeowners insurance from ASI at a discounted rate. While I was happy with the insurance, each time I called or emailed, a different agent responded and usually not in a timely manner. After putting up with this for about 2 years, I contacted Texas American Insurers and I had the good fortune to speak with Vallori, who convinced me that she would provide the prompt and efficient service I was looking for. There has never been a time when Vallori didn't answer my calls immediately or called back within a few minutes whenever I left a voicemail. And I always received the same outstanding service when communicating by email. Vallori continues to answer every question of mine knowledgeably and completely or finds the answer quickly and gets back to me promptly. It is solely because of Vallori Nagel's outstanding customer service that I recently switched to Progressive for my automobile insurance despite having been a satisfied GEICO customer for 33 years. Texas American Insurers now handles all my insurance needs.
Steve F. - Burleson, TX
So many times we take for granted the people who serve us and do such an amazing job. I just want to give a shout out to Vallori Nagel for always being there when I've needed her. She is very responsive, respectful, and even fun to work and interact with. I appreciate all she does and I just wanted to take a minute to let you know. She's great!